Maxicare Hospicash is a hospital income benefit that provides Corporate and SME members:

    • A daily hospital income benefit

    • A personal accident cash benefit for accidental dismemberment or death

Hospicash supports your extra expenses in the event of hospitalization such as loss of income due to hospitalization, medicine expenses, transportation and visitation expenses, or coping expenses. It can also serve as an additional layer of benefit or cash in the event your maximum benefit limit (MBL) is used up.

Maxicare Hospicash also comes with a Personal Accident insurance that provides additional cash benefit in the event of accidental death, accidental disablement, or accidental dismemberment of the member.

For every day a member with Maxicare Hospicash coverage gets hospitalized, a fixed amount or a Daily Hospital Income Benefit (ex. P500, P1,000, P2,000/ day) is accumulated and the total benefit amount will be provided to the member 4 days after the discharge from the hospital.

The total benefit is equal to the number of days a member is hospitalized multiplied by the Daily Income Hospital Benefit.

For example, if a member is hospitalized for 10 days and the Daily Hospital Income Benefit is P500, the member will receive P5,000.

All members of the Corporate and SME accounts with Maxicare Hospicash added to their HMO plan shall be enrolled in Maxicare Hospicash to enjoy the benefit of having both the protection of an HMO (Maxicare HMO plan) and an insurance (Maxicare Hospicash).

1. Members can have different Daily Benefit Limits subject to the following guidelines:

   1.          i. Rank and File members can be covered for a maximum Daily Hospital Income Benefit of Two Thousand Pesos (P2,000.00)
   2.         ii. A rank above Rank and File up to Managers can be covered for a maximum Daily Hospital Benefit of Three Thousand Pesos (P3,000.00). The maximum benefit for a rank may still be higher than Three Thousand Pesos (P3,000.00) provided that the daily wage of the member is higher than the Daily Hospital Income Benefit
   3.          iii. A lower ranking Member (e.g. Rank and File employee) must not have a higher Daily Hospital Income Benefit than higher ranking members (e.g. Managers) unless the lower ranking member has a higher HMO benefit than higher ranking members following the same HMO hierarchy.
   4.           iv. The classification or rank of the members, e.g., Rank and File, Managers, Officers shall follow the declaration of the clients of Maxicare that they are classified to have such rank.

Maxicare’s Hospicash does not have a waiting period and benefit is counted on the day 1 of hospitalization.

Hospicash does not cover hospitalization of accidents and/or illness that are part of Maxicare’s list of exclusions in the terms & conditions (ex. Attempted suicide, overdose, etc.). Maternity is also an exclusion except for Maxicare accounts with maternity coverage.

Pre-existing conditions are covered as aligned with the terms & conditions of the member’s Maxicare coverage.

The number of days that are covered under Hospicash per confinement has a maximum of thirty (30) days and a maximum of sixty (60) days per year for all confinements.

When you are hospitalized,

      • A Maxicare Inpatient Specialist will verify if you have a Hospicash Benefit upon admission.

    • You or your authorized representative must fill out the Google Form provided by the Inpatient Specialist before you are discharged from the hospital

    • You will receive your Daily Hospital Income Benefit in your provided bank account after 4 working days from the date of discharge.

Kindly inform your beneficiary about your Personal Accident Benefit. In the event of a claim, the claimant may email our partner, Allianz to process your claim. You may notify Allianz of the claim at maxicareclaims@allianzpnblife.ph

Hospicash can only be availed by new or existing Corporate and SME accounts. Corporate and SMEs may contact their Maxicare Health Benefit Executive or send us an inquiry at https://www.maxicare.com.ph/contact-us/wed-love-to-hear-from-you/

Maxicare Rewards is the loyalty program of Maxicare Healthcare Corporation in partnership with Go Rewards (GR).

Loyalty rewards points or Go Rewards points are automatically awarded for every purchase of the selected participating Maxicare prepaid card products from the Maxicare Online Store: https://shop.maxicare.com.ph/. Points will also be automatically awarded for every transaction in the selected Maxicare channels and services.

Whether you are a Maxicare member or not, you may earn points by purchasing the selected Maxicare prepaid cards. As for the earnings of points from the selected Maxicare channels and services, all active Maxicare members except for prepaid members are eligible.

PURCHASE THE SELECTED MAXICARE PREPAID CARDS

1. Download the Go Rewards app and create an account

2. Purchase the participating Maxicare prepaid cards from the Maxicare Online Shop and input your Go Rewards number (from your Go Rewards app profile) in the checkout page

AVAIL OF THE SELECTED MAXICARE SERVICES (For all members except for Maxicare prepaid card members)

1. Download the Go Rewards app and create an account

2. Get your Maxicare Rewards code from our website and add it to your Go Rewards profile

3. Sit back, relax and wait for your points to be credited to your account after your completed transaction

Maxicare Rewards Code is the unique identifier that each active member (except for Maxicare prepaid card members) can generate from the Maxicare website. This should be added to your Go Rewards app profile. Adding your unique Maxicare Rewards code to your Go Rewards app profile will enable you to start earning points from availing the selected Maxicare services. (Note: The Maxicare Rewards code is not needed to earn points from purchasing the selected prepaid cards.)

Active Maxicare members (except for Maxicare prepaid card holders) can go to https://maxicare.com.ph/ and generate a code in 3 easy steps:

1. Click the Menu button in the Maxicare website

2. Click “Maxicare Rewards” from the Menu

3. Type in your Last Name and 16-digit Card Number to generate your rewards code.

Sign-up on Go Rewards for FREE by downloading the mobile app in iOS App Store, Android Google Play, or Huawei App Gallery. Simply open the app and follow the on-screen instructions on registration to become a Go Rewards member. Download the Go Rewards app now at https://www.gorewards.com.ph/get-the-app.

In the Go Rewards app, go to Account > Edit profile > Go to Maxicare Rewards Code field to link your unique Maxicare Rewards code > Type the last 4 digits of your Maxicare card number > Your Maxicare Rewards code are now linked to your Go Rewards account!

Purchase of the following Maxicare prepaid products in Maxicare Online Store will allow you to earn points as shown below:

NOTE: 1 reward point = 1 Peso

Using your Maxicare card (except for a Maxicare prepaid card), experience Maxicare’s convenient services and start earning points now!

NOTE: 1 reward point = 1 Peso

Members (except for Maxicare prepaid card members) can earn points by visiting and completing any transaction in any Maxicare PCC branch. All services are qualified and will be awarded with points based on the visit date, regardless of the number of services completed. Points will be credited automatically a day after the visit date.

Find the Maxicare PCC branch near you at https://maxicare.com.ph/contact-us/primary-care-clinic-and-helpdesk/

Members (except for Maxicare prepaid card members) can automatically earn points by completing a consultation via the Maxicare 24/7 Teleconsult.

Find your local Maxicare 24/7 Teleconsult number at https://maxicare.com.ph/news-announcements/maxicare-telemedicine-24-7-teleconsult-voice-call

Members (except for Maxicare prepaid card members) can automatically earn points by visiting selected Corporate Clinics and complete a consultation with a Maxicare Physician.

Go Rewards points earned by purchasing Maxicare prepaid card can be viewed two ways: a. An email confirmation will be sent after an online purchase b. Through the transaction history page in the Go Rewards app

Go Rewards points earned by availing of the Maxicare services can be viewed by going to the transaction history page of the Go Rewards app.

Email the concern to customercare@gorewards.com.ph for immediate assistance.

Members may redeem earned points from the Go Rewards Redemption Partners, including but not limited to vouchers, gift certificates, discount codes, freebies, coupons, etc., subject to the relevant Partner’s terms and conditions. Full list of partner merchants can be found here: https://www.gorewards.com.ph/partners.

Members will be asked to present a valid ID and the Go Rewards Card /Go Rewards QR code at the participating Robinsons stores and Redemption Partner establishments.

Notes:

1. Redeemed Go Rewards Points cannot be cancelled after redemption is confirmed.

2. Refund and exchange of items are allowed. If the value of the exchanged item is higher than the originally-purchased item, then members will earn points from the excess amount of the exchanged item.

Reference links about Go Rewards:

Help Center: https://helpcenter.gorewards.com.ph/hc/en-us

About your GR Membership: https://helpcenter.gorewards.com.ph/hc/en-us/categories/4409918606873-Membership

About Redeeming Points: https://helpcenter.gorewards.com.ph/hc/en-us/categories/4409924002713-Points

For inquiries on your benefit coverage, you may call any of our Customer Care hotlines. Your medical details and needed procedure/s will be assessed if coverable (or otherwise) by your plan.

You will have to shoulder the PhilHealth cost equivalent upon discharge.

You will need to submit the following necessary documents: o Duly accomplished Claims Reimbursement Form o Original Official Receipt/s of the hospital bill/s, including the Statement of Account (SOA) and its Charge Slips o Clinical Abstract of the case, if surgical intervention was performed and its hispathological report o Operative Record of the case/treatment or admission/discharge record duly signed by the attending Physician.

Reimbursement/s released via check will be available within 30 working days upon the receipt of complete and valid requirements at the Maxicare Head Office.

Yes. However, for you to avoid this extra charging, kindly coordinate with our Customer Care Department before each availment for them to be able to make arrangements with a doctor who does not charge extra fees.

It is possible and we are not refraining you to upgrade your Room and Board Accommodation as you wish, provided that you will have to shoulder the corresponding Room and Board excess fees, incremental costs of laboratory and procedures done, and the excess Professional Fees.

You must prepare the following requirements and submit them to the Maxicare Head Office:

1) Valid proof of payment (Php 200.00 Lost ID Card fee) For payment, you may pay over-the-counter through bills payment at the following banks: BDO, Equicom Savings Bank, Philippine National Bank, Security Bank, BPI, Metrobank, RCBC, Union Bank, Maybank, AUB

2) Maxicare’s Statement of Lost ID Card

3) Photocopy of the front and back portion of a valid ID with picture or notarized affidavit of loss .

Your new Maxicare Multifunction Card will be issued within seven (7) working days from the date the necessary documents were forwarded to us. Should you need to avail of any medical services while your card has not arrived yet, please call any of our Customer Care Hotline Numbers first prior to availment. For Emergency Cases, on the other hand, please instruct your Companion (if available) to call Maxicare.

Our Customer Care operates 24/7 and is manned by Specialists / Representatives highly trained to assist you in any of your needed medical availments.

Our Primary Care Clinics and Helpdesks are open from Monday to Saturday.
You may also visit any of our MyHealth Clinics for your Letter of Authorization (LOA) request or Out – Patient medical services. They are open Monday – Sunday, 7:00 A.M. – 8:00 P.M.

To update or correct your name and civil status, email the required documents listed below to enrollment@maxicare.com.ph

To update or correct your mobile number, email address, & residential address, email the required documents listed below to enrollment@maxicare.com.ph

A Customer Information Form, or CIF, requires Members to provide important, personal information that will allow Maxicare to assume accurate information and be able to provide better and more efficient services to you.

This document is, also, in compliance to the “Know Your Customer” (KYC) policy which necessitates the identity validation of a customer availing of certain financial transactions. In our case, the Maxicare Multifunction Card acts as a Cash Card in occasions of claims reimbursement.

Completion of the CIF is a one – time requirement only; however, updating should be done should there be significant changes in the personal information of the Member such as Home Address, Contact Number, Marital Status et al.

The Maxicare Multifunction Card can be a Cash Card. Should you have any Claims Reimbursement, this is where your reimbursement will be credited. Powered by Equicom Savings Bank, this financial transaction shall, therefore, need you to comply with the KYC policy requirement.

Beginning February 1, 2015, reimbursements and other cash – related transactions, through your Maxicare Multifunction Card, will not be possible and accommodated without completing the CIF.

The details provided by the HR of our member companies do not include all the information required to comply with the KYC. Furthermore, since the cash crediting is considered as a personal transaction, the Members must, individually, provide his personal information and must agree on the Terms and Conditions covering the Maxicare Multifunction Card.

If your Maxicare Multifunction Card is enrolled in the Cash Card functionality, a Member’s reimbursement will not be processed timely as an accomplished CIF is one of the requirements in full compliance of the claims reimbursement process.

No. CIF submission is a one – time requirement only. This is, unless, there are changes in the Member’s personal information hence the need for updating of the CIF.

You may accomplish the CIF online via the Member Gateway and follow the instructions provided in the portal.

The following are considered valid by Maxicare: • Alien Certificate of Registration (for foreign nationals in the Philippines) • Company ID • Driver’s License • GOCC ID • Government System Insurance Service (GSIS) e-Card • Integrated Bar of the Philippines ID • National Bureau of Investigation (NBI) Clearance • Overseas Filipino Worker ID • Overseas Workers Welfare Administration (OWWA) ID • Passport • Police Clearance • Postal ID
• Philippine Regulatory Commission (PRC) ID • Seaman’s Book • Senior Citizen ID • Social Security System (SSS) ID • Student’s ID • Unified Multi – Purpose ID • Voter’s ID *Please note that the IDs should not be expired by the time of CIF completion to be considered valid.

A notification will be sent by Maxicare to the Member once the original, hard copy of the CIF has been submitted to Maxicare.

• Alien Certificate of Registration (for foreign nationals in the Philippines)
• Company ID
• Driver’s License
• GOCC ID
• Government System Insurance Service (GSIS) e-Card
• Integrated Bar of the Philippines ID
• National Bureau of Investigation (NBI) Clearance
• Overseas Filipino Worker ID
• Overseas Workers Welfare Administration (OWWA) ID
• Passport
• Police Clearance
• Postal ID
• Philippine Regulatory Commission (PRC) ID
• Seaman’s Book
• Senior Citizen ID
• Social Security System (SSS) ID
• Student’s ID
• Unified Multi – Purpose ID
• Voter’s ID
*Please note that the IDs should not be expired by the time of CIF completion to be considered valid.

It is a prepaid health card of Maxicare that provides one – time availment coverage, of up to Php 15000.00, for any Emergency cases.

– An Emergency case is that of considered to be life – threatening or accidental injury or a sudden and unexpected onset of a condition or illness such as heart attack, cardiovascular or cerebrovascular accidents, loss of consciousness or respiration and convulsions. – Illnesses or injuries requiring immediate medical attention to alleviate pain or discomfort.

EReady provides the following benefits: – Coverage for Professional Fees, Emergency Room Fees, medicines used for the immediate relief and treatment of the condition, and laboratory and diagnostic procedures. – Initial treatment of animal bites for the first 24 hours, vaccines for animal bites such as Rabies shot. – Emergency case coverage for one – time availment of up to Php 15 000.00. – Nationwide access to Maxicare – affiliated hospital providers. – Life AD&D (Accidental Death and Dismemberment) up to Php 50 000.00 with Double Indemnity feature. – 20% discount on basic dental procedures at any Metro Dental clinics and 15% discount on dermatology procedures at any MyHealth Clinics.

This is available for purchase and usage to both Maxicare members and non – members aged 15 days to 65 years old.

– EReady is available in two (2) plans. While both plans have the same Maximum Benefit Limit of Php 15 000.00, the higher variant provides added comfort of having access to the major hospitals in Metro Manila. Plan Type: Titanium Cost (one-time payment only): Php 699.00 Access: Access to all Maxicare – affiliated hospitals nationwide, excluding the major* hospitals Plan Type: Platinum Cost (one-time payment only): Php 899.00 Access: Access to all Maxicare – affiliated hospitals nationwide, including the major* hospitals *Six (6) identified, major hospitals: Asian Hospital & Medical Center, Cardinal Santos Medical Center, Makati Medical Center, St. Luke’s Medical Center – Quezon City, St. Luke’s Medical Center – Taguig, The Medical City.

– You can buy Maxicare EReady at our Online Store by clicking the SHOP NOW button above – It is available through our Maxicare Account Officers.You may email ac.prepaid@maxicare.com.ph and ac.sales@maxicare.com.ph – You may also avail through our accredited Agents and Brokers nationwide. – We also have the following selling channels: o Robinsons Department Store – Business Centers Nationwide o IRemit Centers worldwide (For OFWs only) o Maria Health – www.mariahealth.ph o Trade distributors in Greater Manila Area and North Luzon

Definitely, there is no need for paperwork. Registration is via SMS only. Just follow these steps below: 1.) Lightly scratch – off the gray panel found at the bottom of the signature panel to reveal the Medilink Number (starts with 1168). 2.) Register via SMS following this format: MAXIPREPAID < 1168 Card Number >#####. 3.) Send SMS to 2086 for GLOBE subscribers and 4629 for SMART subscribers 4.) You will receive a notification of successful Membership Enrollment. Once successfully registered, your Maxicare EReady membership will be activated seven (7) days from the time of registration. Your card will be valid for one (1) year from the date of activation. When emergency arises, present your Maxicare EReady together with a valid I.D. at any of our Maxicare – affiliated hospitals.

The EReady card uses the swipe facility of Maxicare affiliated hospitals for membership verification. In this case, availment should only be made in an affiliated provider to be able to be covered by the card.

– Yes, there are some items not covered by EReady. These include In – Patient availments leading to confinement, availment under Primary Care Emergency Room setting, transferring to other provider/s due to unavailability of procedure or facilities. – All exclusions are listed in the EReady Card Kit.

No, the balance will no longer be used as this is just for one – time availment only. Once an LOA has been generated and issued, the card is already deactivated.

Yes. However, you may only register the 2nd card three (3) months after your 1st card has been deactivated.

Yes, as long as it has not been registered yet to a particular person.

Feel free to call us at any of our contact points as seen on this page.

Here in Maxicare, you can become an accredited Health Benefit Agent (HBA) or even form your own unit as an Agency Unit Head.

Yes. You just have to submit your Application Form and the necessary requirements, attend our Product Training, Pass the Accreditation Exam and pay the Accreditation Fee.

– An Agency Unit must be composed of one (1) Agency Unit Head (AUH) and at least three (3) existing sub – agents. – AUH and sub – agents must comply to and submit the necessary requirements as that of a regular Agent.

a. Two (2) pcs. of Passport size or 2×2 picture in blue background color; b. Two (2) pcs. of 1×1 picture in any background color; c. Two (2) photocopies of two (2) Government- issued IDs with visible Signature; d. Tax Identification Number (TIN); e. Original and valid of any of the following clearances: NBI, Police or Barangay Clearance; f. If an existing insurance agent, Certification or Insurance Commission – issued ID is accepted; and, g. An active Savings account

– You may go to our Head Office located at Maxicare Tower, 203 Salcedo Street, Legazpi Village, Makati City and proceed to the Agency Recruitment and Operations office – For regional applicants, you may email accreditation@maxicare.com.ph to know where to submit your Accreditation requirements and attend the training sessions.

– Aside from the commission Agents and Agency Units get from every sales production, other incentives include: o Travel Package o Awards / Recognitions and Cash Prizes – Maxicare also comes up with incentive promos from time to time.

Yes. An initial training session will be required for newly accredited Agents and Agency Units.

Commission is paid every seven (7) working days from the date of payment of the account gotten by the Agent or Agency Unit. It is credited through the Equicom Debit Card, which you will be getting once you have become an Accredited Agent of Maxicare.

You may contact Sharmaine Tabing at (632) 7908.6900 local 1164 to 65. Or email accreditation@maxicare.com.ph.

Yes. At a minimal licensing fee of Php 1000.00, this already includes the Maxicare’s Agent’s Kit composed of an I.D. card, a box of Business Cards, Product Manual, Polo Shirt and Folio Bag. However, there is an additional payment of Php 100.00 which is for the processing and initial Equicom Debit Card deposit.

You can only pay overdue billing invoices for the following:

•      • initial billing of MyMaxicare new business account within 3 months from the release date of billing invoice
•      • initial billing of SME new business/additional accounts released from January 1 to December 15 of the current year.

For the other billing invoices, we are sorry but overdue payment is not accepted in this facility. Please coordinate it with your Sales representative at the soonest possible time.

We are sorry but payment for a penalty billing invoice is not accepted in this facility. Please coordinate it with your Sales representative at the soonest possible time.

1.      a. You may have entered a penalty billing invoice. This is not accepted in the Maxicare Online Payment facility. Please coordinate it with your Sales representative at the soonest possible time.
2.      b. You may have entered an overdue billing invoice. This is not accepted in the Maxicare Online Payment facility. Please coordinate it with your Sales representative at the soonest possible time.
3.      c. You may have entered an already paid billing invoice via another payment partner.
4.      d. You may have entered a newly created/received billing invoice. Please pay your billing invoice after 3 hours from the date receipt of the billing invoice.
5.  

Email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information:

1.      1. Customer/Account Name
2.      2. Customer ID/Corp Code
3.      3. Payment Reference Number
4.      4. Amount to pay
5.      5. Screenshot (if possible)

Email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information:

1.      1. Customer/Account Name
2.      2. Customer ID/Corp Code
3.      3. Payment Reference Number
4.      4. Amount to pay
5.      5. Screenshot (if possible)

Email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information:

1.      1. Customer/Account Name
2.      2. Customer ID/Corp Code
3.      3. Payment Reference Number
4.      4. Amount to pay
5.      5. Screenshot (if possible)

1.      a. Refresh the page
2.      b. Close the browser, access the Maxicare Online Payment facility again, and reprocess the payment.
3.      c. If you still experienced the issue after doing the steps above, email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information:
   1.           i. Customer/Account Name
   2.           ii. Customer ID/Corp Code
   3.           iii. Payment Reference Number
   4.           iv. Screenshot (if possible)

1.      a. Call/coordinate with your bank if you encountered bank declined/issue transactions
2.      b. Email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information if you encountered non-bank declined/issue transactions:
   1.           i. Customer/Account Name
   2.           ii. Customer ID/Corp Code
   3.           iii. Payment Reference Number
   4.           iv. Amount to pay
   5.           v. Type of card used
   6.           vi. Screenshot (if possible)

1.      a. Access the email address provided in the Maxicare Online Payment facility
2.      b. Refresh the email
3.      c. Check the spam folder
4.      d. If you still experienced the issue after doing the steps above, email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information:
   1.           i. Customer/Account Name
   2.           ii. Customer ID/Corp Code
   3.           iii. Payment Reference Number
   4.           iv. Amount paid
   5.           v. Type of card used
   6.           vi. Screenshot (if possible)

1.      a.  Access the email address provided in the Maxicare application form
2.      b. Refresh the email
3.      c. Check the spam folder
4.      d. If you still experienced the issue after doing the steps above, email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information:
   1.           i. Customer/Account Name
   2.           ii. Customer ID/Corp Code
   3.           iii. Payment Reference Number
   4.           iv. Amount paid
   5.           v. Type of card used
   6.           vi. Screenshot (if possible)

1.      a. Check if you received an iPay88 email confirmation sent via email
2.      b. Check if you received an Official Receipt (OR) sent via email

Pay your bills via:

1.      a. Online Banking with our Authorized Bills Payment Facilities
2.      b. Over-the-counter with our Authorized Partner Banks
3.      c.  Payment through Maxicare Cashier
4.      d. Check pick-up through Collectors
5.      e. Maxicare Online Payment facility

Pay your bills via:

1.      a. Online Banking with our Authorized Bills Payment Facilities
2.      b. Over-the-counter with our Authorized Partner Banks using Bills Payment Facility
3.      c. Payment through Maxicare Cashier
4.      d. Check pick-up through Collectors
5.      e. Maxicare Online Payment facility

     a. Go to https://www.maxicare.com.ph/

     b. Click Menu on the upper right corner of the page

     c. Select Online Payment

     d. Online Payment facility should be displayed

1.      a. Pay via iPay88
   1.           i. Philippine issued credit cards (Visa, Mastercard, JCB, and Amex)
   2.           ii. Philippine issued debit cards (Visa and Mastercard)
2.      b. Pay via Paynamics
   1.           i. Philippine and foreign issued credit and debit cards (Visa and Mastercard)
   2.           ii. Ewallets (Gcash, Grabpay, and Coins)
   3.           iii. Online banking (BPI, UBP, PNB, and Bancnet)
3.  

Note:

•      • GCash payment transaction with Maxicare is whatever is left of the 100,000 limit.

•      • For credit/debit card payment transactions, it will go through a Fraudulent Configuration Policy which will result in an auto decline transaction once hit.

•      • For bank-related payment transactions, the maximum limit will still vary on the limit of the issuing bank.

The facility has no option to show your transaction. To determine if the payment was successful:

1.      a. Check if you received an iPay88 email confirmation sent via email
2.      b. Check if you received an Official Receipt (OR) sent via email

1.      a. Check if you received an iPay88 email confirmation sent via email
        b. Check if you received an Official Receipt (OR) sent via email within 48 hours

Email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information:
     1. Customer/Account Name

1.      2. Customer ID/Corp Code
2.      3. Account Type (e.g. Individual, Family, SME)
3.      4. Email Address (if applicable)
4.      5. Payment Reference Number
5.      6. Amount to pay
6.      7. Date Transacted (if applicable)
7.      8. iPay88 Reference No. (if applicable)
8.      9. Paynamics Reference No. (if applicable)
9.      10. Payment option (if applicable)
10.      11. Official Receipt No. (if applicable)
11.      12. Description of Error
12.      13. Screenshot (if possible)

Email Maxicare L1 Support, criconsumerIFG@maxicare.com.ph for MyMaxicare accounts, and consumer.sales-sme@maxicare.com.ph for SME accounts with the following information:

1.      1. Customer/Account Name
2.      2. Customer ID/Corp Code
3.      3. Email Address (if applicable)
4.      4. Payment Reference Number
5.      5. Amount paid
6.      6. Date Transacted (if applicable)
7.      7. Official Receipt No. (if applicable)
8.      8. Reason for refund request

1.      a. Missed to enter Payment Reference Number and/or Customer ID/Corp Code
2.      b. Entered a paid billing invoice
3.      c. Entered incorrect Payment Reference Number and/or Customer ID/Corp Code
4.      d. Entered an invalid billing invoice (e.g. overdue and penalty)
5.      e. Missed to input Email Address and/or Mobile Number
6.      f. Entered an incorrect Email Address and/or Mobile Number

1.      a. Refresh the page
2.      b. Restart the browser and go to the page again
3.      c. Check if the internet connection is strong and fast then go to the page
4.      d. Clear the browser’s cache and data then go to the page
5.      e. Use another browser then go to the page
6.      f. Use another device or network then go to the page

1.      a. Refresh the page
2.      b. Restart the browser and go to the page again
3.      c. Check if the internet connection is strong and fast then go to the page
4.      d. Clear the browser’s cache and data then go to the page
5.      e. Use another browser then go to the page
6.      f. Use another device or network then go to the page

1.      a. Make sure that the web address starts with “https://” and not “http://” then go to the page again
2.      b. Restart the browser and go to the page again
3.      c. Check if the internet connection is strong and fast then go to the page
4.      d. Clear the browser’s cache and data then go to the page
5.      e. Use another browser then go to the page
6.      f. Use another device or network then go to the page

1.      a. Make sure that the web address starts with “https://” and not “http://” then go to the page again
2.      b. Restart the browser and go to the page again
3.      c. Check if the internet connection is strong and fast then go to the page
4.      d. Clear the browser’s cache and data then go to the page
5.      e. Use another browser then go to the page
6.      f. Use another device or network then go to the page

1.      a. Make sure that the web address starts with “https://” and not “http://” then go to the page again
2.      b. Restart the browser and go to the page again
3.      c. Check if the internet connection is strong and fast then go to the page
4.      d. Clear the browser’s cache and data then go to the page
5.      e. Use another browser then go to the page
6.      f. Use another device or network then go to the page

You may reprocess the payment by accessing the Maxicare Online Payment facility

You may reprocess the payment by accessing the Maxicare Online Payment facility

Contact your bank for more information. Some of the error messages are:

1.      i. Fail(Activity amount limit exceeded)
2.      ii. Fail(Allowable number of PIN-entry tries exceeded)
3.      iii. Fail(Bank Declined Transaction)
4.      iv. Fail(Bank rejected transaction)
5.      v. Fail(Card issuing bank does not honor the transaction)
6.      vi. Fail(Card reported lost)
7.      vii. Fail(Expired card)
8.      viii. Fail(Incorrect PIN (Visa Cash-invalid or missing S1 signature))
9.      ix. Fail(Insufficient funds)
10.      x. Fail(Invalid card number (no such number))
11.      xi. Fail(No such issuer)
12.      xii. Fail(Pick up card / Stolen card)
13.      xiii. Fail(Refer to cards issuer)

Contact iPay88 at support@ipay88.com.ph or (02)8511-8688 for assistance. Some of the error messages are:

1.      i. FAMS_Exceed per User Max Day Limit
2.      ii. FAMS_Exceed per User Max Month Limit
3.      iii. FAMS_Exceed per User Max Per Trx Limit
4.      iv. FAMS_Exceed per User per Trx per Card
5.      v. FAMS_Exceed per User per Trx per Day
6.      vi. FAMS_Exceed per User per Trx per Week
7.      vii. FAMS_Insufficient data to validate!
8.      viii. FAMS_Rejected – BIN
9.      ix. FAMS_Rejected – Blacklisted BIN
10.      x. FAMS_Rejected – Blacklisted CC
11.      xi. FAMS_Rejected – Invalid IP
12.      xii. FAMS_Rejected – Blacklisted IP
13.      xiii. FAMS_system encountered a problem, sorry for any inconvenience caused – WS
14.      xiv. FAMS_System error, please contact system administrator! – VT
15.      xv. FAMS_System error, please contact system administrator!! – VT
16.      xvi. Transaction does not pass all risk checks

Contact iPay88 at support@ipay88.com.ph or (02)8511-8688 for assistance. Some of the error messages are:

1.      i. Invalid parameters(Invalid Amount)
2.      ii. Invalid parameters(Invalid User Email)
3.      iii. Invalid parameters(Payment Not Allow)

Contact iPay88 at support@ipay88.com.ph or (02)8511-8688 for assistance. Some of the error messages are:

1.      i. M88Admin
2.      ii. Not Operational*Check application server/cache server and Restart Application

Contact iPay88 at support@ipay88.com.ph or (02)8511-8688 for assistance.

Contact your bank for more information. Some of the error messages are:

1.      i. Payment Fail
2.      ii. Payment Fail(Approved)
3.      iii. Payment Fail(Bank Decline Transactions)
4.      iv. Payment Fail(Bank Declined Transaction)
5.      v. Payment Fail(Card issuing bank do not honor the transaction)
6.      vi. Payment Fail(Declined)
7.      vii. Payment Fail(E5431-05091204: Invalid Field : CardNum)
8.      viii. Payment Fail(E5431-05100959: Invalid Field : CardSecurityCode)
9.      ix. Payment Fail(Expired Card)
10.      x. Payment Fail(Insufficient Funds)
11.      xi. Payment Fail(Invalid card number (no such number))
12.      xii. Payment Fail(Pick up card / Stolen card)
13.      xiii. Payment Fail(Refer to cards issuer)
14.      xiv. Payment Fail(Referred)
15.      xv. Payment Fail(Timed Out)
16.      xvi. Payment Fail(Unspecified Failure)
17.      xvii. This credit card is not supported

Contact iPay88 at support@ipay88.com.ph or (02)8511-8688 for assistance. Some of the error messages are:

1.      i. Permission not allow
2.      ii. Secure hash not match
3.      iii. Signature not match
4.      iv. Success but incorrect amount

1.     a. Refresh the page
2.     b. Close the browser, access again the Maxicare Online Payment facility again, and reprocess the payment

1.      a. Check if the card being used for payment is a Philippine issued card
2.      b. Check if this is a:
   1.           i. Visa, Mastercard, JCB, and Amex credit card
   2.           ii. Visa and Mastercard debit card

We recommend you to submit your BIR CWT via google form (https://bit.ly/CWTManagementHub) for proper monitoring and avoid missing certificates.

We recommend you to submit your BIR CWT via google form (https://bit.ly/CWTManagementHub) for proper monitoring and avoid missing certificates.

We recommend you to submit your BIR CWT via google form (https://bit.ly/CWTManagementHub) for proper monitoring and avoid missing certificates.

We recommend you to submit your BIR CWT via google form (https://bit.ly/CWTManagementHub) for proper monitoring and avoid missing certificates.

We recommend you to submit your BIR CWT via google form (https://bit.ly/CWTManagementHub) for proper monitoring and avoid missing certificates.

We recommend you to submit your BIR CWT via google form (https://bit.ly/CWTManagementHub) for proper monitoring and avoid missing certificates

CWT Management Hub requires Gmail accounts only. You may do the following steps to access it: a) Customer to create a Gmail account. b) Customer to access the google form link using the created Gmail account. c) Customer to input all required and necessary details then submit.

The google form link may be incorrect. Try again to access it by clicking the provided link. Don’t remove any details in the URL.

You are not connected to the internet. Make sure that you are connected to the internet then click the provided google form link.

An email confirmation will be sent to your email address indicated in the google form upon submission. Try to refresh the email and check the Spam messages.

An email about your CWT status will be sent to your email address indicated in the google form upon submission. Try to refresh the email and check the Spam messages.

You may email us at CWTManagementHub@maxicare.com.ph.

You may access again the google form link (https://bit.ly/CWTManagementHub) and re-submit the CWT.

a. Refresh the page. b. Close the browser then access again the SVP and repurchase.

a. Refresh the page. b. Close the browser then access again the SVP and repurchase. c. Use another debit/credit card. Make sure that it is a Philippine issued card with the brand of Visa, Mastercard, JCB or American Express for credit card and Visa and Mastercard for debit card.

a. Access the email address entered in the Transaction/Payment page. b. Refresh the email. c. Check the Spam folder.

a. Access the email address provided in the Maxicare Sales Viewpoint application. b. Refresh the email. c. Check the Spam folder.

a. Access the email address provided in the Maxicare Sales Viewpoint application. b. Refresh the email. c. Check the Spam folder.

Email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information: 1. SVP Seller’s Name 2. SVP Transaction Reference No. 3. Amount 4. Email Address (if applicable) 5. Date Transacted (if applicable) 6. iPay88 Reference No. (if applicable) 7. Official Receipt No. (if applicable) 8. Description of Error 9. Screenshot (if possible)

Email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information to validate and facilitate your request. 1. SVP Seller’s Name 2. SVP Transaction Reference No. Amount 3. Email Address (if applicable) 4. Date Transacted (if applicable) 5. iPay88 Reference No. (if applicable) 6. Official Receipt No. (if applicable) 7. Reason for refund

Email Maxicare L1 Support (customercare@maxicare.com.ph) with the following information to validate and facilitate your request. a. SVP Seller’s Name b. SVP Transaction Reference No. c. Amount d. Email Address (if applicable) e. Date Transacted (if applicable) f. iPay88 Reference No. (if applicable) g. Official Receipt No. (if applicable) h. Reason for refund

a. Email address was entered incorrectly. b. Mobile number was entered incorrectly. c. Both email address and mobile number were entered incorrectly. d. Entered mobile number was invalid. e. Client inputs an invalid email address.

a. Refresh the page. b. If solution (a) did not work, restart the browser and go to the page again. c. If solution (b) did not work, check if the internet connection is stable then go back to the page. d. If solution (c) did not work, clear the browser’s cache and data then go back to the page. e. If solution (d) did not work, try using another browser then go back to the page. f. If solution (e) did not work, try using another device or network then go back to the page.

a. Make sure that the web address starts with “https://” and not “http://” then go to the page again. b. If solution (a) did not work, restart browser and go back to the page again. c. If solution (b) did not work, check if the internet connection is stable then go back to the page. d. If solution (c) did not work, clear the browser’s cache and data then go back to the page. e. If solution (d) did not work, try using another browser then go back to the page. f. If solution (e) did not work, try using another device or network then go back to the page.

You may re-process the payment by accessing the SVP system.

You may re-process the payment by accessing the SVP system.

Please contact your bank for more information. Some of the error messages are: a. Fail (Activity amount limit exceeded) b. Fail (Allowable number of PIN-entry tries exceeded) c. Fail (Bank Declined Transaction) d. Fail (Bank rejected transaction) e. Fail (Card issuing bank does not honor the transaction) f. Fail (Card reported lost) g. Fail (Expired card) h. Fail (Incorrect PIN (Visa Cash-invalid or missing S1 signature)) i. Fail (Insufficient funds) j. Fail (Invalid card number (no such number)) k. Fail (No such issuer) l. Fail (Pick up card / Stolen card) m. Fail (Refer to cards issuer)

Please contact iPay88 at support@ipay88.com.ph or (02)511-8688 for assistance. Some of the error messages are: a. FAMS_Exceed per User Max Day Limit b. FAMS_Exceed per User Max Month Limit c. FAMS_Exceed per User Max Per Trx Limit d. FAMS_Exceed per User per Trx per Card e. FAMS_Exceed per User per Trx per Day f. FAMS_Exceed per User per Trx per Week g. FAMS_Insufficient data to validate! h. FAMS_Rejected – BIN i. FAMS_Rejected – Blacklisted BIN j. FAMS_Rejected – Blacklisted CC k. FAMS_Rejected – Invalid IP l. FAMS_Rejected – Blacklisted IP m. FAMS_system encountered a problem, sorry for any inconvenience caused – WS n. FAMS_System error, please contact system administrator! – VT o. FAMS_System error, please contact system administrator!! – VT p. Transaction does not pass all risk checks.

Please contact iPay88 at support@ipay88.com.ph or (02)511-8688 for assistance. Some of the error messages are: a. Invalid credit card number b. Invalid parameters (Invalid Amount) c. Invalid parameters (Invalid User Email) d. Invalid parameters (Payment Not Allowed)

Please contact iPay88 at support@ipay88.com.ph or (02)511-8688 for assistance. Some of the error messages are: a. M88Admin b. Not Operational*Check application server/cache server and Restart Application

Please contact iPay88 at support@ipay88.com.ph or (02)511-8688 for assistance.

Please contact your bank for more information. Some of the error messages are: a. Payment Fail b. Payment Fail (Approved) c. Payment Fail (Bank Decline Transactions) d. Payment Fail (Bank Declined Transaction) e. Payment Fail (Card issuing bank do not honor the transaction) f. Payment Fail (Declined) g. Payment Fail (E5431-05091204: Invalid Field : CardNum) h. Payment Fail (E5431-05100959: Invalid Field : CardSecurityCode) i. Payment Fail (Expired Card) j. Payment Fail (Insufficient Funds) k. Payment Fail (Invalid card number (no such number)) l. Payment Fail (Pick up card / Stolen card) m. Payment Fail (Refer to cards issuer) n. Payment Fail (Referred) o. Payment Fail (Timed Out) p. Payment Fail (Unspecified Failure) q. This credit card is not supported

Please contact iPay88 at support@ipay88.com.ph or (02)511-8688 for assistance. Some of the error messages are: a. Permission not allow b. Secure hash not match c. Signature not match d. Success but incorrect amount

a. Refresh the page. b. Close the browser then access again the Online Payment and reprocess the payment.

a. Check if the card being used for payment is a Philippine issued card.
b. Check if this is a:
1. Visa, Mastercard, JCB and Amex credit card
2. Visa and Mastercard debit card