FAQS

  1. How can I use my Maxicare Card?

    For your medical availment, simply present your Maxicare card and a supporting ID to our Coordinator in any of our accredited facilities or to our Customer Care Representatives in our Primary Care Centers. Acceptable supporting identification cards can be any of the following: company ID or any government-issued ID or school ID, all bearing your signature and photo.

    Upon presentation of your Maxicare card, our Customer Care Representatives or Coordinator will swipe your card for eligibility screening.

    For out-patient consultations, our Maxicare Coordinator, who is a medical practitioner, will conduct his/her medical assessment and will prescribe the necessary treatment for your medical condition.

    For elective or non-emergency confinement, please secure an admitting order from your accredited admitting physician and present this together with your Maxicare card and a valid ID to the hospital’s admitting section.
    For an emergency availment, you may proceed to the nearest accredited hospital to your place of residence. Simply present your Maxicare card and a valid ID to the receiving desk of the hospital’s emergency section. If there are no Maxicare-accredited facilities near your place, you may still proceed to the nearest hospital or clinic. However, your medical availment will be handled on reimbursement basis subject to your program’s reimbursement provisions.

  2. What are the benefits I can get from my Maxicare card?

    Your Maxicare Card serves as your access to Maxicare’s excellent medical treatment provided by our top-caliber medical specialists from the country’s finest hospitals and clinics. This is made available to you on a non-cash basis.

    Under your Maxicare healthcare program, you are entitled to out-patient consultations and hospital confinement benefits under the services of our accredited doctors. Emergency care, annual check-up and preventive care benefits are also included in your program. Application of these medical benefits will be based on your Maximum Benefit Limit (MBL) or Annual Benefit Limit (ABL) subject to your program’s exclusion and limitation provisions.